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Returns Policy

  • The Returns Policy is for goods purchased on our website, via telephone, fax or directly from our premises
  • Please note that cancellations or alterations to orders must be made within 24 hours of ordering
  • The product(s) must be returned within 14 days of the delivery date
  • The product(s) must be returned in new, unused condition and in the original packaging to obtain an exchange or refund (minus any shipping or handling charges). We will not accept product(s) returned otherwise. Additional delivery and restocking charges will apply in exchange/refund circumstances.
  • Where the item(s) is faulty or not as per ordered, we will provide a full refund or exchange at no cost to the customer.
  • Expect your return/exchange to take up to 2 weeks to process from the date we receive it.
  • Shipping and handling charges are not refundable unless the item(s) is faulty (defective materials and/or workmanship) or not as per ordered.
  • We are not responsible for packages lost in transit. All packages should be returned to us via a traceable method.
  • On receipt of the returned goods we will give you a refund or exchange the goods.

How to Return or Exchange?

If you would like to discuss the return or exchange of goods or any matters in relation to the returns policy please contact us on +61 2 6262 2100.


All returned product(s) must be accompanied with a Return Form.


Please send the product(s) to:


AMS Australia Pty Ltd Unit 6-9 Brookes Street Mitchell ACT 2911 Australia.


Tel.: +61 2 6262 2100
Fax.: +61 2 6262 2190
Email: info@amsaustralia.com.au